Nursing home

West Valley Post Acute

7057 Shoup Ave, West Hills, CA 91307

★★★★★Overall Medicare rating
★★★★★Health inspections
★★★★★Staffing
★★★★★Quality measures

Medicare rates every nursing home from 1 to 5 stars. 5 is much above average, 1 is much below.

Findings, latest cycle19
Findings with harm or immediate jeopardy, 3 cycles3
Fines, 3 years$71,200
Beds128
Medicare has flagged this home for abuse: an inspection found that a resident was harmed by abuse, or there were repeated findings of possible abuse.

Inspection findings

Inspectors recorded 78 findings in the last three inspection cycles.

1 Immediate jeopardy2 Actual harm to a resident71 No harm, but a risk of harm4 No harm, minimal risk

Each entry below is a requirement that inspectors found the home did not meet on that date, in the regulator's own English wording.

Inspection dateAreaRequirement the home did not meet (official wording, in English)SeverityCorrected
Jul 30, 2026Infection controlProvide and implement an infection prevention and control program. (F0880)No harm, but a risk of harm
pattern
Corrected: Aug 20, 2026
Jul 30, 2026Pharmacy and medicationsEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (F0761)No harm, but a risk of harm
pattern
Corrected: Aug 20, 2026
Jul 30, 2026Pharmacy and medicationsEnsure that residents are free from significant medication errors. (F0760)No harm, but a risk of harm
pattern
Corrected: Aug 20, 2026
Jul 30, 2026Quality of life and careProvide safe, appropriate dialysis care/services for a resident who requires such services. (F0698)No harm, but a risk of harm
isolated
Corrected: Aug 20, 2026
Jul 30, 2026Quality of life and careProvide safe, appropriate pain management for a resident who requires such services. (F0697)No harm, but a risk of harm
pattern
Corrected: Aug 20, 2026
Jul 30, 2026Quality of life and careProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (F0690)No harm, but a risk of harm
pattern
Corrected: Aug 20, 2026
Jul 30, 2026Quality of life and careEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (F0689)No harm, but a risk of harm
isolated
Corrected: Aug 20, 2026
Jul 30, 2026Quality of life and careProvide appropriate pressure ulcer care and prevent new ulcers from developing. (F0686)No harm, but a risk of harm
isolated
Corrected: Aug 20, 2026
Jul 30, 2026Quality of life and careProvide appropriate treatment and care according to orders, resident’s preferences and goals. (F0684)No harm, but a risk of harm
isolated
Corrected: Aug 20, 2026
Jul 30, 2026Resident assessment and care planningDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (F0656)No harm, but a risk of harm
isolated
Corrected: Aug 20, 2026
Jul 30, 2026Resident rightsImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (F0580)No harm, but a risk of harm
isolated
Corrected: Aug 20, 2026
Jul 30, 2026Resident rightsReasonably accommodate the needs and preferences of each resident. (F0558)No harm, but a risk of harm
isolated
Corrected: Aug 20, 2026
Jul 30, 2026Resident rightsEnsure that residents are fully informed and understand their health status, care and treatments. (F0552)No harm, but a risk of harm
isolated
Corrected: Aug 20, 2026
May 11, 2026Nursing and physician servicesEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. (F0711)No harm, but a risk of harm
isolated · from a complaint
Corrected: Jun 2, 2026
May 11, 2026Resident rightsHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions. (F0557)No harm, but a risk of harm
isolated · from a complaint
Corrected: Jun 2, 2026
Feb 9, 2026Resident rightsImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (F0580)No harm, but a risk of harm
isolated · from a complaint
Corrected: Feb 26, 2026
Earlier inspections (62)
Inspection dateAreaRequirement the home did not meet (official wording, in English)SeverityCorrected
Dec 17, 2025Resident rightsImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (F0580)No harm, but a risk of harm
isolated · from a complaint
Corrected: Dec 18, 2025
Nov 17, 2025Resident assessment and care planningDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (F0656)No harm, but a risk of harm
isolated · from a complaint
Corrected: Dec 10, 2025
Nov 17, 2025Abuse, neglect and exploitationProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (F0600)Actual harm to a resident
isolated · from a complaint
Corrected: Dec 10, 2025
Aug 14, 2025Building and environmentProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. (F0912)No harm, minimal risk
pattern
no plan of correction on file
Aug 14, 2025Infection controlProvide and implement an infection prevention and control program. (F0880)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Resident assessment and care planningSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (F0842)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Food and nutritionDispose of garbage and refuse properly. (F0814)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Food and nutritionProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (F0812)No harm, but a risk of harm
pattern
Corrected: Sep 19, 2025
Aug 14, 2025Food and nutritionEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs. (F0805)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Food and nutritionEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature. (F0804)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Food and nutritionEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. (F0803)No harm, but a risk of harm
pattern
Corrected: Sep 19, 2025
Aug 14, 2025Pharmacy and medicationsEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (F0761)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Pharmacy and medicationsEnsure that residents are free from significant medication errors. (F0760)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Pharmacy and medicationsEnsure medication error rates are not 5 percent or greater. (F0759)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Pharmacy and medicationsEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. (F0756)No harm, but a risk of harm
isolated
Corrected: Sep 12, 2025
Aug 14, 2025Pharmacy and medicationsProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (F0755)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Quality of life and careProvide enough food/fluids to maintain a resident's health. (F0692)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Quality of life and careProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (F0690)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Quality of life and careProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. (F0688)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Quality of life and careProvide appropriate treatment and care according to orders, resident’s preferences and goals. (F0684)No harm, but a risk of harm
isolated
Corrected: Sep 12, 2025
Aug 14, 2025Resident assessment and care planningDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (F0656)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Resident assessment and care planningEnsure each resident receives an accurate assessment. (F0641)No harm, minimal risk
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Resident rightsKeep residents' personal and medical records private and confidential. (F0583)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Resident rightsImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (F0580)No harm, but a risk of harm
isolated
Corrected: Sep 12, 2025
Aug 14, 2025Resident rightsHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (F0578)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Resident rightsAllow residents to easily view the nursing home's survey results and communicate with advocate agencies. (F0577)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Aug 14, 2025Resident rightsReasonably accommodate the needs and preferences of each resident. (F0558)No harm, but a risk of harm
isolated
Corrected: Sep 12, 2025
Aug 14, 2025Resident rightsHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (F0550)No harm, but a risk of harm
pattern
Corrected: Sep 12, 2025
Jul 22, 2025Abuse, neglect and exploitationTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (F0609)No harm, but a risk of harm
isolated · from a complaint
Corrected: Aug 19, 2025
Jul 22, 2025Abuse, neglect and exploitationDevelop and implement policies and procedures to prevent abuse, neglect, and theft. (F0607)No harm, but a risk of harm
isolated · from a complaint
Corrected: Aug 19, 2025
Jun 26, 2025Pharmacy and medicationsEnsure that residents are free from significant medication errors. (F0760)No harm, but a risk of harm
isolated · from a complaint
Corrected: Jul 23, 2025
Jun 26, 2025Nursing and physician servicesEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. (F0711)No harm, but a risk of harm
isolated · from a complaint
Corrected: Jul 23, 2025
Jun 26, 2025Quality of life and careProvide safe, appropriate pain management for a resident who requires such services. (F0697)No harm, but a risk of harm
pattern · from a complaint
Corrected: Jul 23, 2025
Jun 26, 2025Quality of life and careProvide appropriate treatment and care according to orders, resident’s preferences and goals. (F0684)No harm, but a risk of harm
isolated · from a complaint
Corrected: Jul 23, 2025
Jun 26, 2025Resident assessment and care planningDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (F0657)No harm, but a risk of harm
isolated · from a complaint
Corrected: Jul 23, 2025
Jun 26, 2025Resident rightsReasonably accommodate the needs and preferences of each resident. (F0558)No harm, but a risk of harm
isolated · from a complaint
Corrected: Jul 23, 2025
Nov 5, 2024Resident rightsHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (F0585)No harm, but a risk of harm
isolated · from a complaint
Corrected: Nov 29, 2024
Oct 23, 2024AdministrationEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. (F0837)No harm, but a risk of harm
isolated · from a complaint
Corrected: Nov 18, 2024
Sep 5, 2024Building and environmentProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. (F0912)No harm, minimal risk
pattern
Corrected: Sep 20, 2024
Sep 5, 2024Food and nutritionProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (F0812)No harm, but a risk of harm
pattern
Corrected: Sep 20, 2024
Sep 5, 2024Food and nutritionEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature. (F0804)No harm, but a risk of harm
isolated
Corrected: Sep 20, 2024
Sep 5, 2024Quality of life and careProvide routine and 24-hour emergency dental care for each resident. (F0790)No harm, but a risk of harm
isolated
Corrected: Sep 20, 2024
Sep 5, 2024Quality of life and careProvide safe, appropriate pain management for a resident who requires such services. (F0697)No harm, but a risk of harm
isolated
Corrected: Sep 20, 2024
Sep 5, 2024Resident assessment and care planningEnsure services provided by the nursing facility meet professional standards of quality. (F0658)No harm, but a risk of harm
pattern
Corrected: Sep 20, 2024
Sep 5, 2024Resident assessment and care planningDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (F0657)No harm, but a risk of harm
isolated
Corrected: Sep 20, 2024
Sep 5, 2024Resident assessment and care planningDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (F0656)No harm, but a risk of harm
isolated
Corrected: Sep 20, 2024
Sep 5, 2024Resident assessment and care planningEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment. (F0640)No harm, minimal risk
pattern
Corrected: Sep 20, 2024
Sep 5, 2024Resident rightsHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (F0578)No harm, but a risk of harm
pattern
Corrected: Sep 20, 2024
Sep 5, 2024Resident rightsEnsure that residents are fully informed and understand their health status, care and treatments. (F0552)No harm, but a risk of harm
isolated
Corrected: Sep 20, 2024
Aug 29, 2024Resident rightsHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (F0584)No harm, but a risk of harm
isolated · from a complaint
Corrected: Sep 14, 2024
Aug 1, 2024Infection controlProvide and implement an infection prevention and control program. (F0880)No harm, but a risk of harm
pattern · from a complaint
Corrected: Aug 5, 2024
Jun 7, 2024AdministrationProvide timely, quality laboratory services/tests to meet the needs of residents. (F0770)Immediate jeopardy
isolated · from a complaint
Corrected: Jun 24, 2024
Jun 7, 2024Quality of life and careProvide appropriate treatment and care according to orders, resident’s preferences and goals. (F0684)No harm, but a risk of harm
isolated · from a complaint
Corrected: Aug 6, 2024
Jun 7, 2024Resident assessment and care planningDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (F0656)No harm, but a risk of harm
pattern · from a complaint
Corrected: Aug 6, 2024
Jun 7, 2024Resident rightsReasonably accommodate the needs and preferences of each resident. (F0558)No harm, but a risk of harm
isolated · from a complaint
Corrected: Aug 6, 2024
Feb 20, 2024Pharmacy and medicationsEnsure each resident’s drug regimen must be free from unnecessary drugs. (F0757)No harm, but a risk of harm
isolated · from a complaint
Corrected: Mar 15, 2024
Jan 25, 2024Abuse, neglect and exploitationTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (F0609)No harm, but a risk of harm
isolated · from a complaint
Corrected: Feb 20, 2024
Jan 25, 2024Abuse, neglect and exploitationProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (F0600)Actual harm to a resident
isolated · from a complaint
Corrected: Feb 20, 2024
Jan 10, 2024Quality of life and careProvide for the safe, appropriate administration of IV fluids for a resident when needed. (F0694)No harm, but a risk of harm
isolated · from a complaint
Corrected: Feb 6, 2024
Jan 10, 2024Quality of life and careProvide enough food/fluids to maintain a resident's health. (F0692)No harm, but a risk of harm
pattern · from a complaint
Corrected: Feb 6, 2024
Jan 10, 2024Resident assessment and care planningDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (F0656)No harm, but a risk of harm
isolated · from a complaint
Corrected: Feb 6, 2024
Jan 10, 2024Resident rightsImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (F0580)No harm, but a risk of harm
isolated · from a complaint
Corrected: Feb 6, 2024

Fines and payment denials

Federal fines in the last three years: $71,200 (2). Payment denials: 2.

DateTypeAmount
Jun 7, 2024Payment denial30 days
Jun 7, 2024Fine$24,341
Jan 10, 2024Payment denial23 days
Jan 10, 2024Fine$46,859

Staffing

Nurse staff hours per resident per day4.24California median: 4.27
Registered nurse hours per resident per day0.47California median: 0.52
Nurse staff hours on weekends3.81California median: 3.85
Nursing staff who left within a year19.6%California median: 36.0%

About this home

Beds128
Residents per day, average101.6
OwnershipFor-profit, corporation
Legal business nameWest Valleyidence Opco, LLC
ChainPacs Group (277 homes)
In Medicare/Medicaid sinceDec 10, 1968

Questions to ask when you call

Source. Medicare Care Compare (CMS Provider Data), data dated Oct 1, 2026. Open this home on Medicare.gov
CallFindings